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Feedback Loop
Capture, analyse, and act on what your users say — triggered by Groom.
NPS Score
78/100
+5 since last survey
Total Responses
1,420
+18% vs last month
Positive Sentiment
67%
+4 vs last month
Flagged Issues
43
+7 new this month
NPS Breakdown
Distribution of promoters, passives, and detractors among your users.
NPS Trend
Sentiment Gauge
How users feel at each stage of your product journey.
Top Feedback Themes
AI-clustered themes from what your users are saying - mapped to frequency and sentiment.
Verification is confusing
Users report the identity step is unclear, especially document upload on mobile.
Bank linking takes too long
Multiple users mention the bank linking step feels slow and lacks progress indicators.
Transfer flow is very smooth
Users consistently praise the transfer experience as fast, clean, and easy to repeat.
Loading times are too slow
Users report slow page loads particularly during verification and the dashboard view
Recent Feedback
Individual responses from your users collected via Groom's feedback widget.
The onboarding flow feels better than before smooth and intuitive
Love the step-by-step guidance but the tooltips load slowly.
Fantastic! My new team members set up everything quickly.
Overall decent but the integrations page took time to load.
Feedback Response Rate
Distribution of promoters, passives, and detractors among your users.
Industry avg response rate is 20-30%. Your 38% is above benchmark.
AI Insights & Recommendations
Groom analysed your feedback data, and identified these patterns and actions.
AI-GeneratedMost complained about step
218 users flagged confusion during document upload, particularly on mobile. This is directly hurting...
Sign-up page fails to show value
98 users said they nearly left because the sign-up page didn't explain what they were getting...
Product strengths include Transfer Link
318 positive mentions across transfer and payment link features. Leaning into these...
Loading times are frustrating users
Once a user links their bank account, drop-off is near zero. Getting more users to Step 4 is your highest...