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Integration only takes a few seconds, no code complexity.
AI Settings
Customise how Groom AI appears and behaves inside your product for your users.
AI Personality
Set the tone and communication style Groom AI uses when guiding your users.
Personality Type
This controls how Groom speaks to your users throughout your product.
AI Display Name
The name your users see when Groom's AI speaks to them. Defaults to "Groom".
Avatar Settings
Customise how Groom's AI assistant appears visually inside your product.
Groom AI Avatar
This is the preset avatar provided by Groom. It appears wherever AI guidance is triggered in your product.
Avatar Position
Where the avatar appears on your user's screen.
Avatar Accent Color
The colour ring and highlight around the avatar.
Grey
Avatar Size
Second Cursor Settings
Configure the guided cursor Groom uses to direct your user's attention during onboarding flows and walkthroughs.
Cursor Style
Choose how the guided cursor looks when it appears on your user's screen.
Cursor Color
The color of the guided cursor as it moves across your product.
Black
Cursor Animation
How the cursor moves and draws attention.
Show Cursor Label
Display a small tooltip next to the cursor telling users what to click or do next.
Auto-hide after action
Cursor disappears automatically once the user completes the guided step.
Widget Settings
Control how and where Groom's feedback and guidance widgets appear across your product.
Widget Size
How large the Groom widget appears to your users.
Pages to Show Widget
Add the specific pages or routes where Groom's widget should appear. Leave blank to show on all pages.
Pages to Hide Widget
Pages where the widget should never appear; (login, checkout, payment confirmation)
Show widget on mobile
Display Groom's widget on mobile browsers and devices.
Show widget on desktop
Display Groom's widget on desktop and larger screens.
Allow users to dismiss widget
Users can close the widget manually. Dismissed state persists for 24 hours.
Feedback Widget Settings
Control when and how Groom collects feedback from your users inside your product.
Completing an onboarding step
Widget appears after a user finishes a key step in your onboarding flow.
Activating a core feature
Widget appears when a user uses a major product feature for the first time.
Detecting user hesitation
Widget appears when Groom detects a user is idle or stuck for more than 10 seconds.
After a support interaction
Widget appears after a user has interacted with Groom's chat support.
Feedback Prompt Style
How the feedback widget presents itself to users.
Feedback Prompt Text
The question shown to users inside the feedback widget.
Feedback Frequency
How often a single user can be asked for feedback.
Guidance Trigger Settings
Control when Groom's AI steps in to guide your users during their product journey.
Trigger on user hesitation
Groom steps in when a user pauses for more than 5 seconds on a step.
Trigger on page load
Groom shows a welcome guidance prompt the first time a user visits a new page.
Trigger after inactivity
Groom re-engages users who have been inactive for more than 30 seconds on a page.
Trigger on drop-off risk
Groom proactively guides users when AI detects a high probability of abandonment.
Hesitation Threshold
How many seconds of inactivity before Groom triggers guidance.
Localization
Set the language Groom uses when communicating with your users. AI-powered translation is applied automatically.
Primary Language
The default language Groom uses for all guidance and feedback prompts.
Auto-detect user language
Groom detects each user's browser language and serves guidance in that language automatically.
AI-powered translation
Automatically translate all guidance content into 100+ languages using Groom's AI localization engine.
Notification Settings
Choose which alerts Groom sends your team when issues or opportunities are detected in your product.
Critical drop-off alert
Notify your team when more than 30% of users abandon a specific step in a single day.
New AI insight available
Notify your team when Groom detects a new pattern or recommendation worth acting on.
NPS score change alert
Notify your team when your NPS score drops or rises by more than 5 points in a week.
Weekly performance summary
Send your team a weekly digest of onboarding performance, top issues, and AI recommendations.
SDK health alert
Notify your team if Groom detects that your SDK has stopped receiving events or is misconfigured.
Notification Delivery
How your team receives alerts from Groom.